This job ad has been posted over 40 days ago...
0
applicants
IT Technical Support Analyst (Downtown)
at Jobs in Montreal in Montreal
A successful accounting firm is looking to add an IT Technical Support Analyst to its team. They are primarily responsible for the firm's workstations, including Desktop Management systems, application deployment and inventory.
Principal Tasks:
• MUST HAVE hands on experience building and maintaining workstation images.
• MUST HAVE Application packaging and deployment
• Managing our hardware and software inventory
• Resolve all escalated first and second level calls from Helpdesk in compliance with our SLA
• Assist support in all times of high volume.
• Creates and updates tasks and knowledge base articles in a detailed and consistent fashion
• Assists IT Support in their day to day work when necessary
Qualifications:
• Demonstrated experience with application packaging and deployment.
• Experience managing and maintaining a desktop management solution
• Hands on experience building and maintaining workstation images
• Experience in workstation automation (patching, upgrading, customizing)
• Working knowledge of Microsoft SCCM (System Center Configuration Manager) or similar product.
• Microsoft Certified Systems Administrator (MCSA) a MUST
• Minimum 3 years experience in an IT role.
• Excellent troubleshooting skill
jlondon@bridgeportrecruiting.com
Principal Tasks:
• MUST HAVE hands on experience building and maintaining workstation images.
• MUST HAVE Application packaging and deployment
• Managing our hardware and software inventory
• Resolve all escalated first and second level calls from Helpdesk in compliance with our SLA
• Assist support in all times of high volume.
• Creates and updates tasks and knowledge base articles in a detailed and consistent fashion
• Assists IT Support in their day to day work when necessary
Qualifications:
• Demonstrated experience with application packaging and deployment.
• Experience managing and maintaining a desktop management solution
• Hands on experience building and maintaining workstation images
• Experience in workstation automation (patching, upgrading, customizing)
• Working knowledge of Microsoft SCCM (System Center Configuration Manager) or similar product.
• Microsoft Certified Systems Administrator (MCSA) a MUST
• Minimum 3 years experience in an IT role.
• Excellent troubleshooting skill
jlondon@bridgeportrecruiting.com
Published at 19-09-2011
Viewed: 69 times
Viewed: 69 times
