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Randstad Technologies is searching Technical Support Specialist for a client in Downtown Monteal.

Candidates must have the flexibility to work days, evenings and weekends…24/7 environment

Base Salary: $16, shift premiums for afternoon and nights shifts

Resumes at: federico.spraggon@randstad.ca

POSITION DUTIES AND RESPONSIBILITIES:

Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Qualifications:

Must be available 24 × 7, 40 hours per week Must be fluent in Spanish (or Portuguese), English and French.
One or more years of technical training in computer support Zero or more years of technical or customer support experience Experience working with company products and operating systems Experience with solving computer-related problems Experience with company escalation policy

Other Qualifications:

Interpersonal skills to interact with customers and team members Communications skills Organization skills to balance and prioritize work Analytical and problem solving skills Ability to work in a team environment