This job ad has been posted over 40 days ago...
0
applicants
Installation and Support Engineer (Montreal)
at Jobs in Montreal in Montreal
Based in Montreal and Chicago, Haivision Network Video is a private company and a world
leader in delivering the most advanced and intelligent IP video networking technology.
Haivision's products are deployed worldwide within the foremost Fortune 100 companies; in the
most rigorous military and defense applications; in state-of-the-art healthcare facilities for video
collaboration and training; in highly renowned educational institutions for IPTV, teaching, and
remote learning; in the most efficient interactive broadcast applications; and within the world's
leading TelePresence suites. Haivision distributes its products through value-added resellers,
system integrators, distributors, and OEMs worldwide.
Due to continued growth, we are currently looking for a Field and Support Engineer to help us
continue reshaping and defining the future of video and cutting-edge content delivery. The ideal
candidate has a strong working knowledge of Linux and experience with IP video systems and
video streaming equipment. Working closely with the engineering development group, the
successful candidate will be responsible for installing, configuring, testing, upgrading our IP
Video Distribution systems. Support activities include performing program planning, installations
on customer sites, remote installations/upgrades, customer phone support, remote network
based support and configuration and customer site activities.
Tasks & Responsibilities
• Plan, coordinate and install IP video distribution systems
• Assemble, install, and configure Linux based IP video distribution systems and verify proper pre-deployment configuration before the systems ship to customer sites.
• Diagnose, update and fix customer issues remotely via SSH, along with providing phone support and guidance.
• Help customers setup access control restrictions for administrative tools and help customers implement custom launch applets.
• Diagnose and resolve issues related to multicast problems, hardware problems, software configuration issues, or network configuration errors.
• Ensure that customer requests are documented, tracked and resolved in a timely manner to maintain customer satisfaction and escalate urgent problems requiring more in-depth knowledge.
• Commitment to providing "24x7" support including on-call availability on a rotational basis.
• Readiness and Availability for 10% travel requirement both nationally and/or internationally to support pre-sales and post-sales situations.
Professional & Personal Requirements
• Strong experience interacting with customers
• Strong experience with the Linux operating system, networking and network administration principles and practices.
• Strong experience in a testing environment
• Hands-on with IP Protocol family and networking principles
• Good understanding of Real time transport protocols such as RTP, MPEG-TS and Session protocols such as SIP and RTSP
• Understanding of scripting language and develop automated testing tools
• Knowledge of analog and digital audiovisual standards and compression technologies like MPEG-2 and MPEG-4/H.264
Academic and Personal Requirements
• University degree in Computer Science, Software Engineering or the equivalent
• Proven experience establishing and maintaining customer relationships
• Autonomous, self-motivated and proactive team player with great attention to detail
• Ability to write comprehensive technical documentation in English
• Self starter with ability to work with a minimal supervision
• Fluent with spoken and written English
• Demonstrated ability to manage tense situations with clients demanding immediate attention.
• Ability and desire to thrive in a fast-paced environment
Benefits
• Competitive salary, healthcare/dental coverage and other benefits
• Position within a fast growing, dynamic company.
• Free parking
• All the cappuccino you can drink!
careers@haivision.com
leader in delivering the most advanced and intelligent IP video networking technology.
Haivision's products are deployed worldwide within the foremost Fortune 100 companies; in the
most rigorous military and defense applications; in state-of-the-art healthcare facilities for video
collaboration and training; in highly renowned educational institutions for IPTV, teaching, and
remote learning; in the most efficient interactive broadcast applications; and within the world's
leading TelePresence suites. Haivision distributes its products through value-added resellers,
system integrators, distributors, and OEMs worldwide.
Due to continued growth, we are currently looking for a Field and Support Engineer to help us
continue reshaping and defining the future of video and cutting-edge content delivery. The ideal
candidate has a strong working knowledge of Linux and experience with IP video systems and
video streaming equipment. Working closely with the engineering development group, the
successful candidate will be responsible for installing, configuring, testing, upgrading our IP
Video Distribution systems. Support activities include performing program planning, installations
on customer sites, remote installations/upgrades, customer phone support, remote network
based support and configuration and customer site activities.
Tasks & Responsibilities
• Plan, coordinate and install IP video distribution systems
• Assemble, install, and configure Linux based IP video distribution systems and verify proper pre-deployment configuration before the systems ship to customer sites.
• Diagnose, update and fix customer issues remotely via SSH, along with providing phone support and guidance.
• Help customers setup access control restrictions for administrative tools and help customers implement custom launch applets.
• Diagnose and resolve issues related to multicast problems, hardware problems, software configuration issues, or network configuration errors.
• Ensure that customer requests are documented, tracked and resolved in a timely manner to maintain customer satisfaction and escalate urgent problems requiring more in-depth knowledge.
• Commitment to providing "24x7" support including on-call availability on a rotational basis.
• Readiness and Availability for 10% travel requirement both nationally and/or internationally to support pre-sales and post-sales situations.
Professional & Personal Requirements
• Strong experience interacting with customers
• Strong experience with the Linux operating system, networking and network administration principles and practices.
• Strong experience in a testing environment
• Hands-on with IP Protocol family and networking principles
• Good understanding of Real time transport protocols such as RTP, MPEG-TS and Session protocols such as SIP and RTSP
• Understanding of scripting language and develop automated testing tools
• Knowledge of analog and digital audiovisual standards and compression technologies like MPEG-2 and MPEG-4/H.264
Academic and Personal Requirements
• University degree in Computer Science, Software Engineering or the equivalent
• Proven experience establishing and maintaining customer relationships
• Autonomous, self-motivated and proactive team player with great attention to detail
• Ability to write comprehensive technical documentation in English
• Self starter with ability to work with a minimal supervision
• Fluent with spoken and written English
• Demonstrated ability to manage tense situations with clients demanding immediate attention.
• Ability and desire to thrive in a fast-paced environment
Benefits
• Competitive salary, healthcare/dental coverage and other benefits
• Position within a fast growing, dynamic company.
• Free parking
• All the cappuccino you can drink!
careers@haivision.com
Published at 26-09-2011
Viewed: 80 times
Viewed: 80 times
