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English Customer Support Specialist (Full-Time)
at Human Resources in Montreal Downt
Global Interactive Services, Inc. (GIS) is a leading support services company providing multi-lingual customer service, risk management & accounting services to several rapidly expanding companies in the online entertainment space. Our skilled staff & proprietary technology have helped GIS become one of North America’s most trusted sources for companies specializing in localized language e-commerce software.
The Customer Support Specialist is responsible for providing quality and timely customer support to the clients in their particular language market.
Core Responsibilities:
? Provide online support and respond in written communication to client emails.
? Provide phone support to our VIP clients on an exclusive and limited basis.
? Assist in completing translations for our websites and promotional material to clients on an as-needed basis.
? Conduct online research regarding the trends in your language market.
? Monitor language forums in our industry focusing mainly on the specific country of your market and any adjacent countries that speak the same language.
? Provide necessary feedback/suggestions/improvements to your Manager in areas of customer service and customer satisfaction
? Assist manager in developing team efficiency processes and improvements to operating procedures
Required Skills and Experience:
? 1-5 years of Customer Service related experience and prior living/work experience in the particular country of your language market.
? College Diploma
? Verbal and written fluency in English
? Possess a full understanding of your market’s culture, language, and industry trends.
? Attention to detail
? Customer friendly attitude
? Proficiency in Microsoft Office
? Able to quickly adapt to and work with new software tools
? Excellent ability to search for information on the internet
Desired Skills and Experience:
• Bachelor’s Degree in International Business, Translation, Marketing or a related field
• Verbal and written fluency in French
• Fluency in more than three languages is desirable
To apply for this position, please submit your resume to www.globalisinc.com
Published at 21-06-2009
Viewed: 524 times
Viewed: 524 times