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Account Manager (Montreal, QC)
at Human Resources in Montreal
Job Summary
________________________________________
The Account Manager will support our white label clients through the integration process and on a continuing basis throughout their relationship with Ecom Access. Responsibilities include maintaining a high level of client satisfaction through training, effective project management, and excellent customer service.
Company Overview
________________________________________
Ecom Access is a rapidly growing online marketing and software company in downtown Montreal that specializes in Affiliate Marketing. In business for more than 5 years, Ecom Access has grown in size from 4 employees to nearly 45 and continues to grow, building long-lasting relationships with clients, colleagues and employees. Part of our core-philosophy is to foster a working environment that is professional, enjoyable and full of opportunity for smart, eager, career minded individuals that thrive in a team environment.
Position Specific Responsibilities
________________________________________
• Manage new client integration by coordinating communication between clients and our IT team, managing the delivery of key material, and ensuring that project timelines are met
• Train new clients on the proper use of our affiliate software and provide ongoing training as needed
• Provide client support to ensure that clients’ questions and needs are met by both the IT team and the Account Manager
• Manage the client relationship through frequent communication with clients by means of newsletters, personalized emails, and phone calls to update them on product development, conference/event attendance, notification of upgrades, etc.
• Put forth suggestions and requirements for product development projects based on client feedback and requests, as well as be involved in the testing of new product features
• Effectively manage time and workflow by preparing weekly plans outlining activities for the week and sending daily updates to the COO
Knowledge, Skills & Abilities
________________________________________
• Attention to detail and strong organizational skills
• Excellent verbal and written English communication with strong editing and proofing skills
• Ability to manage multiple projects
• Capacity for big-picture thinking and the drive to make that vision a reality
• MUST possess a strong work ethic
• Self motivated and keen to demonstrate initiative
• Goal oriented and career minded
• Creative and able to think independently
• Eager and willing to overcome challenges
• Willingness and desire to learn and contribute beyond basic responsibilities
• Strong customer relationship management skills
• Knowledge and understanding of HTML
• Proficient in MS Word, Excel, Outlook, PowerPoint
• Proficient with Internet based tools
• Able to type at least 35 words per minute
• Exceptional knowledge of the Internet and how users interact with content
• Interest in online marketing and knowledge of internet marketing terminologies
• Understanding of search engine queries and directory sites
• Knowledge of affiliate marketing and the industry
• Demonstrated ability to work in a fast paced, competitive, and fun environment
• Exceptional knowledge of our affiliate software platform
• Exceptional knowledge of affiliate marketing and affiliate marketing best practices
Experience/Education
________________________________________
• 1 to 2 years experience in a internet based customer service environment
• University/College background in marketing or 1 year of marketing experience
Interested parties should reply to this post or send a CV and cover letter to jobs@ecomaccess.com.
________________________________________
The Account Manager will support our white label clients through the integration process and on a continuing basis throughout their relationship with Ecom Access. Responsibilities include maintaining a high level of client satisfaction through training, effective project management, and excellent customer service.
Company Overview
________________________________________
Ecom Access is a rapidly growing online marketing and software company in downtown Montreal that specializes in Affiliate Marketing. In business for more than 5 years, Ecom Access has grown in size from 4 employees to nearly 45 and continues to grow, building long-lasting relationships with clients, colleagues and employees. Part of our core-philosophy is to foster a working environment that is professional, enjoyable and full of opportunity for smart, eager, career minded individuals that thrive in a team environment.
Position Specific Responsibilities
________________________________________
• Manage new client integration by coordinating communication between clients and our IT team, managing the delivery of key material, and ensuring that project timelines are met
• Train new clients on the proper use of our affiliate software and provide ongoing training as needed
• Provide client support to ensure that clients’ questions and needs are met by both the IT team and the Account Manager
• Manage the client relationship through frequent communication with clients by means of newsletters, personalized emails, and phone calls to update them on product development, conference/event attendance, notification of upgrades, etc.
• Put forth suggestions and requirements for product development projects based on client feedback and requests, as well as be involved in the testing of new product features
• Effectively manage time and workflow by preparing weekly plans outlining activities for the week and sending daily updates to the COO
Knowledge, Skills & Abilities
________________________________________
• Attention to detail and strong organizational skills
• Excellent verbal and written English communication with strong editing and proofing skills
• Ability to manage multiple projects
• Capacity for big-picture thinking and the drive to make that vision a reality
• MUST possess a strong work ethic
• Self motivated and keen to demonstrate initiative
• Goal oriented and career minded
• Creative and able to think independently
• Eager and willing to overcome challenges
• Willingness and desire to learn and contribute beyond basic responsibilities
• Strong customer relationship management skills
• Knowledge and understanding of HTML
• Proficient in MS Word, Excel, Outlook, PowerPoint
• Proficient with Internet based tools
• Able to type at least 35 words per minute
• Exceptional knowledge of the Internet and how users interact with content
• Interest in online marketing and knowledge of internet marketing terminologies
• Understanding of search engine queries and directory sites
• Knowledge of affiliate marketing and the industry
• Demonstrated ability to work in a fast paced, competitive, and fun environment
• Exceptional knowledge of our affiliate software platform
• Exceptional knowledge of affiliate marketing and affiliate marketing best practices
Experience/Education
________________________________________
• 1 to 2 years experience in a internet based customer service environment
• University/College background in marketing or 1 year of marketing experience
Interested parties should reply to this post or send a CV and cover letter to jobs@ecomaccess.com.
Published at 14-05-2009
Viewed: 16 times
Viewed: 16 times