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Customer Support Technician 40-45K - permanent (Montreal)
at Human Resources in Montreal
Customer Support Technician 40-45K - permanent
40% travel to USA - Must have valid travel documents and excellent english communication skills
Our client is a world leader in content verification systems. They are looking for a dynamic individual to represent us as a Customer Support Technician. Interfacing with our North American user base, the support technician will be responsible for onsite system implementation, training and ongoing support. We are looking for individuals with excellent presentation and problem solving skills who want to work in a customer focused environment, which excellent communication skills in English, Spanish would be an asset.
The role offers the opportunity to work within the Pharmaceutical, Food and consumer packaged goods industries. They are a dynamic company specialized in translation solutions is looking for motivated individuals to take part in our growth and contribute to our energetic atmosphere.
The Main Challenges
• Assisting the sales department in developing solutions to client challenges.
• Working with clients to ensure they receive the greatest value for their investment.
• Ensuring training is effective and in line with our client’s professional image.
• Resolve customer technical issues within acceptable timelines.
• Responsibility to take ownership over issues and seek out resolutions.
Requirements and Skills
• Strong analytical and problem solving skills.
• Mechanical proficiency to service hardware systems.
• Understanding of software design and development.
• Previous experience supporting and training end users.
• Ability to work independently without lacking motivation and self-orientation.
• Strong communication and interpersonal skills.
• Excellent mastery of written and spoken English.
• Available for travel (40%) to the United-States mostly.
• Please note: The required hours for this position are 8:30am-5:30pm.
Qualified candidates, please reply with a resume and a short cover letter to Miriam at mtadros@fuzehr.com explaining how your skills are appropriate to this position.
We have flexible hiring options to dedicated teams of recruiters working to find you the right opportunity.
40% travel to USA - Must have valid travel documents and excellent english communication skills
Our client is a world leader in content verification systems. They are looking for a dynamic individual to represent us as a Customer Support Technician. Interfacing with our North American user base, the support technician will be responsible for onsite system implementation, training and ongoing support. We are looking for individuals with excellent presentation and problem solving skills who want to work in a customer focused environment, which excellent communication skills in English, Spanish would be an asset.
The role offers the opportunity to work within the Pharmaceutical, Food and consumer packaged goods industries. They are a dynamic company specialized in translation solutions is looking for motivated individuals to take part in our growth and contribute to our energetic atmosphere.
The Main Challenges
• Assisting the sales department in developing solutions to client challenges.
• Working with clients to ensure they receive the greatest value for their investment.
• Ensuring training is effective and in line with our client’s professional image.
• Resolve customer technical issues within acceptable timelines.
• Responsibility to take ownership over issues and seek out resolutions.
Requirements and Skills
• Strong analytical and problem solving skills.
• Mechanical proficiency to service hardware systems.
• Understanding of software design and development.
• Previous experience supporting and training end users.
• Ability to work independently without lacking motivation and self-orientation.
• Strong communication and interpersonal skills.
• Excellent mastery of written and spoken English.
• Available for travel (40%) to the United-States mostly.
• Please note: The required hours for this position are 8:30am-5:30pm.
Qualified candidates, please reply with a resume and a short cover letter to Miriam at mtadros@fuzehr.com explaining how your skills are appropriate to this position.
We have flexible hiring options to dedicated teams of recruiters working to find you the right opportunity.
Published at 28-07-2009
Viewed: 128 times
Viewed: 128 times
