This job ad has been posted over 40 days ago...
2
applicants
Customer Service Agent (Montreal)
at Human Resources in Montreal
Employer: Uniserve Communications – Montreal office
? POSITION TYPE : Permanent
? REGION: Montreal, Quebec
? SECTOR: Customer care call center
? MAIN FUNCTIONS :
• Customer Care
• Sales
• Billing
? SPECIALTIES:
• Internet services
• Telecommunications
________________________________________
SKILLS NEEDED:
TECHNICAL SKILLS:
• Internet working knowledge (main)
• Bilingual (essential)
• Able to work under pressure (asset)
• Call center experience (bonus)
• Sales experience (bonus)
GENERAL REQUIREMENT:
• High School diploma or equivalent (Essential)
________________________________________
POSITION DESCRIPTION :
Beginning date: Immediately
Salary (per hour): $11, 25
(1) JOB PURPOSE:
Providing superlative customer service is critical to the success of our business. This position is responsible for all aspects of providing quality customer care to Uniserve’s clients.
(2) POSITION AND RESPONSIBILITIES:
A) SPECIFIC ACTIVITIES & ACCOUNTABILITIES:
• Help customers activate their service and open an account
• Handle general account services customer inquiries
• Call back clients who ask for assistance.
• Send information as required (fax, email or mail)
• Answer general inquiries about products and services.
• Other responsibilities as assigned by manager or team.
B) SKILLS AND KNOWLEDGE:
• High school or equivalent education and experience.
• Knowledge of internet is required.
• Working knowledge of Internet browsers and email is required.
• Knowledge of Windows environment is a preferred asset
• Knowledge of Macintosh environment is an added bonus
• Ability to express ideas clearly while using a professional language either verbally or written
• Ability to work alone or in a team
C) EXPERIENCE:
• Minimum six months’ demonstrated experience in customer service
• Bilingual – French/English
• Must be empathetic to customers and willing to represent their interests internally when appropriate.
________________________________________
ABOUT UNISERVE MONTREAL:
Uniserve – Montreal’s office team is both young and dynamic and neglects no effort to achieve our goal: to be the 1st choice in communications businesses that bring people together with innovative and advanced digital technologies!
Uniserve is the best alternative to major telecommunication corporations and provides personalized customer service available 24/7. Having client satisfaction at heart, Uniserve gives user friendly applications and quality services that are also affordable, may it be Dial-up access, DSL High Speed, Digital Phone (VoIP) or other available products.
Uniserve – Montreal’s office is a part of Uniserve Communications Corporations; a national company based in Vancouver and prides in offering the same quality service all over Canada.
For more information on Uniserve – Montreal office, please visit us at http://www.ca.inter.net and for more details on Uniserve Communication, you can log on www.uniserve.com.
? POSITION TYPE : Permanent
? REGION: Montreal, Quebec
? SECTOR: Customer care call center
? MAIN FUNCTIONS :
• Customer Care
• Sales
• Billing
? SPECIALTIES:
• Internet services
• Telecommunications
________________________________________
SKILLS NEEDED:
TECHNICAL SKILLS:
• Internet working knowledge (main)
• Bilingual (essential)
• Able to work under pressure (asset)
• Call center experience (bonus)
• Sales experience (bonus)
GENERAL REQUIREMENT:
• High School diploma or equivalent (Essential)
________________________________________
POSITION DESCRIPTION :
Beginning date: Immediately
Salary (per hour): $11, 25
(1) JOB PURPOSE:
Providing superlative customer service is critical to the success of our business. This position is responsible for all aspects of providing quality customer care to Uniserve’s clients.
(2) POSITION AND RESPONSIBILITIES:
A) SPECIFIC ACTIVITIES & ACCOUNTABILITIES:
• Help customers activate their service and open an account
• Handle general account services customer inquiries
• Call back clients who ask for assistance.
• Send information as required (fax, email or mail)
• Answer general inquiries about products and services.
• Other responsibilities as assigned by manager or team.
B) SKILLS AND KNOWLEDGE:
• High school or equivalent education and experience.
• Knowledge of internet is required.
• Working knowledge of Internet browsers and email is required.
• Knowledge of Windows environment is a preferred asset
• Knowledge of Macintosh environment is an added bonus
• Ability to express ideas clearly while using a professional language either verbally or written
• Ability to work alone or in a team
C) EXPERIENCE:
• Minimum six months’ demonstrated experience in customer service
• Bilingual – French/English
• Must be empathetic to customers and willing to represent their interests internally when appropriate.
________________________________________
ABOUT UNISERVE MONTREAL:
Uniserve – Montreal’s office team is both young and dynamic and neglects no effort to achieve our goal: to be the 1st choice in communications businesses that bring people together with innovative and advanced digital technologies!
Uniserve is the best alternative to major telecommunication corporations and provides personalized customer service available 24/7. Having client satisfaction at heart, Uniserve gives user friendly applications and quality services that are also affordable, may it be Dial-up access, DSL High Speed, Digital Phone (VoIP) or other available products.
Uniserve – Montreal’s office is a part of Uniserve Communications Corporations; a national company based in Vancouver and prides in offering the same quality service all over Canada.
For more information on Uniserve – Montreal office, please visit us at http://www.ca.inter.net and for more details on Uniserve Communication, you can log on www.uniserve.com.
Published at 29-09-2009
Viewed: 116 times
Viewed: 116 times
