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City Dispatcher – Evening Shift (1pm-10pm) (West Island - Montreal)
at Human Resources in Montreal
City Dispatcher – Evening Shift (1pm-10pm) West Island
The primary role of the City Dispatcher is to complete the dispatching processes according to customer expectations to ensure that their needs are met or exceeded in a timely fashion, within the city.
SPECIFIC RESPONSIBILITIES:
• Analyze booking information from Customer Service in order to determine and verify the service requirements.
• Understand the wide array of carriers that are available and their capabilities in order to match them to the customers’ needs.
• Contact carriers in order to negotiate needed equipment and expectations.
• Dispatch shipments.
• Optimize Wheels profit margin as much as possible without compromising service.
• Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
• Problem resolution with Tracking and Tracing and/or Customer Service when required.
• Timely and accurate completion of performance reports for all carrier related issues and notify potential problems to the appropriate parties.
• Negotiate any additional charges with carriers and assist to maintain the accuracy of the carrier information.
• Utilize all available tools to assist in load coverage.
• Understand current industry market conditions and communicate any carrier issues that might impact operations as a whole with the entire team.
• Assist Carrier Development by providing new carrier information package and relaying this information to the Carrier Compliance Coordinator.
KNOWLEDGE AND SKILLS REQUIRED:
• High School diploma.
• Diploma in Logistics or International Trade is an asset.
• Possess a minimum of 1-3 years experience dispatch environment.
• Bilingual (French) a definite asset.
• Competent PC skills - Microsoft Office, e-mail and Internet usage.
• Positive and proactive team player.
• Proven commitment to providing superior, timely internal and external customer service.
• Superior communication skills.
• Excellent problem-solving, decision-making and negotiation skills.
• Strong knowledge of Quebec geography.
If this sounds like the position for you, please forward your resume in confidence to Fred at fredb@fuzehr.com. Feel free to visit our website www.fuzehr.com for details on this and other exciting opportunities.
The primary role of the City Dispatcher is to complete the dispatching processes according to customer expectations to ensure that their needs are met or exceeded in a timely fashion, within the city.
SPECIFIC RESPONSIBILITIES:
• Analyze booking information from Customer Service in order to determine and verify the service requirements.
• Understand the wide array of carriers that are available and their capabilities in order to match them to the customers’ needs.
• Contact carriers in order to negotiate needed equipment and expectations.
• Dispatch shipments.
• Optimize Wheels profit margin as much as possible without compromising service.
• Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
• Problem resolution with Tracking and Tracing and/or Customer Service when required.
• Timely and accurate completion of performance reports for all carrier related issues and notify potential problems to the appropriate parties.
• Negotiate any additional charges with carriers and assist to maintain the accuracy of the carrier information.
• Utilize all available tools to assist in load coverage.
• Understand current industry market conditions and communicate any carrier issues that might impact operations as a whole with the entire team.
• Assist Carrier Development by providing new carrier information package and relaying this information to the Carrier Compliance Coordinator.
KNOWLEDGE AND SKILLS REQUIRED:
• High School diploma.
• Diploma in Logistics or International Trade is an asset.
• Possess a minimum of 1-3 years experience dispatch environment.
• Bilingual (French) a definite asset.
• Competent PC skills - Microsoft Office, e-mail and Internet usage.
• Positive and proactive team player.
• Proven commitment to providing superior, timely internal and external customer service.
• Superior communication skills.
• Excellent problem-solving, decision-making and negotiation skills.
• Strong knowledge of Quebec geography.
If this sounds like the position for you, please forward your resume in confidence to Fred at fredb@fuzehr.com. Feel free to visit our website www.fuzehr.com for details on this and other exciting opportunities.
Published at 28-05-2009
Viewed: 150 times
Viewed: 150 times
