This job ad has been posted over 40 days ago...
0
applicants
Operations Support Specialist (Montreal)
at Jobs in Montreal in Montreal
Our client is a global information technology leader. Since the inception of the Montreal office, they have doubled in size and expanded its coverage on a wide range of products and services. Their leading, state-of-the-art technology has given them a worldwide reputation that attracts only high caliber employees. They are currently an Operations Support Specialist. (windows)
This opening is for the Level 3 Windows Operations Desktop Team within Enterprise Infrastructures End User Computing Team. Responsible for supporting and ensuring the stability of over 100,000 desktops (and growing), including laptops and virtual PCs. Provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues. The role involves close cooperation with the Service Desk, desk side support teams, IT Security, Engineering, application programmers and third party vendors by handling escalations, providing documentation, and implementing new products.
Responsibilities:
- Monitor trouble ticket queues for issues and respond promptly to them.
- Perform troubleshooting and investigation of complex technical issues as escalated to us by the Service Desk and desk side support teams. The primary areas are Windows Operating System, Microsoft Office and web browsers.
- Identify trends or issues within the production computing environment and work with product engineers, Microsoft, and other vendors to resolve them.
- Perform change management duties, including creation, execution and validation of production changes.
- Provide VIP support for senior executives.
- Deployment and management of security patches.
- Maintain and distribute the core Windows build.
- Maintain and monitor overall PC health.
- Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues
- Maintain the software distribution infrastructure
- Test new and changed components being introduced into the Windows environment
- Participate in the engineering and deployment of global products
- Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space
Requirements
- 3 years minimum experience operating as a Windows desktop
support specialist
- Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:
- Windows Desktop and Server operating systems:
- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
- Networking issues ? (DNS, DHCP)
- An understanding of Active Directory (GPO, OU, Groups)
- Desktop applications:
- Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins.
- Internet Explorer and Mozilla Firefox. This includes knowledge of web development standards and protocols, experience with troubleshooting cross-browser compatibility issues, and experience with TCP/IP commands/ports.
- Adobe Acrobat
- Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent.
- Proficiency in creating documentation for end users and support personnel
- Strong verbal and written communication skills
Please send your resume to Erica at edamato@fuzehr.com.
This opening is for the Level 3 Windows Operations Desktop Team within Enterprise Infrastructures End User Computing Team. Responsible for supporting and ensuring the stability of over 100,000 desktops (and growing), including laptops and virtual PCs. Provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues. The role involves close cooperation with the Service Desk, desk side support teams, IT Security, Engineering, application programmers and third party vendors by handling escalations, providing documentation, and implementing new products.
Responsibilities:
- Monitor trouble ticket queues for issues and respond promptly to them.
- Perform troubleshooting and investigation of complex technical issues as escalated to us by the Service Desk and desk side support teams. The primary areas are Windows Operating System, Microsoft Office and web browsers.
- Identify trends or issues within the production computing environment and work with product engineers, Microsoft, and other vendors to resolve them.
- Perform change management duties, including creation, execution and validation of production changes.
- Provide VIP support for senior executives.
- Deployment and management of security patches.
- Maintain and distribute the core Windows build.
- Maintain and monitor overall PC health.
- Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues
- Maintain the software distribution infrastructure
- Test new and changed components being introduced into the Windows environment
- Participate in the engineering and deployment of global products
- Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space
Requirements
- 3 years minimum experience operating as a Windows desktop
support specialist
- Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:
- Windows Desktop and Server operating systems:
- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
- Networking issues ? (DNS, DHCP)
- An understanding of Active Directory (GPO, OU, Groups)
- Desktop applications:
- Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins.
- Internet Explorer and Mozilla Firefox. This includes knowledge of web development standards and protocols, experience with troubleshooting cross-browser compatibility issues, and experience with TCP/IP commands/ports.
- Adobe Acrobat
- Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent.
- Proficiency in creating documentation for end users and support personnel
- Strong verbal and written communication skills
Please send your resume to Erica at edamato@fuzehr.com.
Published at 23-08-2011
Viewed: 97 times
Viewed: 97 times
