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applicants
technical support (montréal)
at Jobs in Montreal in Montreal
POSITION DUTIES AND RESPONSIBILITIES:
• Provide first and second level support to customers' requests by phone, email, and voice mail.
• Perform diagnostics of customer issues.
• Resolve customer issues by troubleshooting over the phone with customer contacts.
• Refer customer issues to third level support when necessary.
• Ensure accurate cataloguing of all calls handled within Remedy.
• Perform follow-up call-backs with customers.
• Keep up-to-date on all Service Desk processes and troubleshooting procedures.
- Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
- Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex --
technical problems through a defined escalation process.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Requirements:
- Availability 24/7
- Be interested to do 100% phone support
- Strong english is a must
send your resume to sandra.benhamou@randstad.ca
• Provide first and second level support to customers' requests by phone, email, and voice mail.
• Perform diagnostics of customer issues.
• Resolve customer issues by troubleshooting over the phone with customer contacts.
• Refer customer issues to third level support when necessary.
• Ensure accurate cataloguing of all calls handled within Remedy.
• Perform follow-up call-backs with customers.
• Keep up-to-date on all Service Desk processes and troubleshooting procedures.
- Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
- Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex --
technical problems through a defined escalation process.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Requirements:
- Availability 24/7
- Be interested to do 100% phone support
- Strong english is a must
send your resume to sandra.benhamou@randstad.ca
Published at 23-08-2011
Viewed: 110 times
Viewed: 110 times
