This job ad has been posted over 40 days ago...
0
applicants
Field Service Technicians/ Repair Technician (Montreal, QC)
at Jobs in Montreal in Montreal
Position Title: SERVICE TECHNICIAN
Candidates with repair experience related to printers/copiers will be considered
Bilingual
Approximate Start Dates: ASAP
Duties:
• Provide repair and service support in customer's location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode.
In addition this position requires the individual to:
• Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
• Keep service management informed of potential customer issues if unable to resolve.
• Participate as a full member of a service workgroup and contribute to the group's productivity.
Skills:
• Demonstrate the required product proficiency by successfully completing the product training.
• Performs mechanical adjustments, troubleshoot
• Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
• Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
• Management of assigned parts, tools and any other assets provided.
• Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
• Present a professional image in all interactions and behaviors.
• Provide timely and courteous customer service to facilitate customer satisfaction.
• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
Education and Experience:
• Experience or formal training in AC-DC electrical/electronics required.
• A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field.
• Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. A+ or N+ certified is a plus.
• PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel). The position also requires using the PC for data entry, troubleshooting, and web access.
• Proven excellent customer service skills.
Transportation Requirements:
• Must have personal car to visit
• The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
• Must possess a valid driver's license at all times.
Additional Requirements, Skills and Qualifications:
• Work overtime on an occasional basis.
• Be available for work during their assigned work day/s. Report to their first call when their assigned workday assignment starts.
• Unless otherwise notified by the company, contractors will wear a company badge.
• Responsible for providing reliable transportation to service calls.
• Able to work independently and/or on a team with minimal supervision.
• Shows pride in work and pays attention to detail.
• Interested in improving technological skills.
• Contractor must agree to comply with all security arrangements required by the Xerox customer.
• Possess good verbal and written skills, and can communicate effectively.
• Ability to manage multiple tasks.
• Able to interact with a diverse population (administrative to executive).
• The position requires the ability to lift and /or move thirty (30) pounds. There may be occurrences when items weigh more or less than thirty pounds.
m.dupuis@groomassocies.com
Candidates with repair experience related to printers/copiers will be considered
Bilingual
Approximate Start Dates: ASAP
Duties:
• Provide repair and service support in customer's location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode.
In addition this position requires the individual to:
• Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
• Keep service management informed of potential customer issues if unable to resolve.
• Participate as a full member of a service workgroup and contribute to the group's productivity.
Skills:
• Demonstrate the required product proficiency by successfully completing the product training.
• Performs mechanical adjustments, troubleshoot
• Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
• Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
• Management of assigned parts, tools and any other assets provided.
• Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
• Present a professional image in all interactions and behaviors.
• Provide timely and courteous customer service to facilitate customer satisfaction.
• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
Education and Experience:
• Experience or formal training in AC-DC electrical/electronics required.
• A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field.
• Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. A+ or N+ certified is a plus.
• PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel). The position also requires using the PC for data entry, troubleshooting, and web access.
• Proven excellent customer service skills.
Transportation Requirements:
• Must have personal car to visit
• The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
• Must possess a valid driver's license at all times.
Additional Requirements, Skills and Qualifications:
• Work overtime on an occasional basis.
• Be available for work during their assigned work day/s. Report to their first call when their assigned workday assignment starts.
• Unless otherwise notified by the company, contractors will wear a company badge.
• Responsible for providing reliable transportation to service calls.
• Able to work independently and/or on a team with minimal supervision.
• Shows pride in work and pays attention to detail.
• Interested in improving technological skills.
• Contractor must agree to comply with all security arrangements required by the Xerox customer.
• Possess good verbal and written skills, and can communicate effectively.
• Ability to manage multiple tasks.
• Able to interact with a diverse population (administrative to executive).
• The position requires the ability to lift and /or move thirty (30) pounds. There may be occurrences when items weigh more or less than thirty pounds.
m.dupuis@groomassocies.com
Published at 11-09-2011
Viewed: 76 times
Viewed: 76 times
